104 Results for ‘win-back-strategies-for-unsatisfied-customers

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OnDemand Course: How to Say

How to Say "No" to a Customer and Keep Them Coming Back

Learn how to say no, professionally, compassionately, and with clarity.In today's world, where customers are accustomed to being the center of the universe, receiving custom solutions, and having everything their way,...

Available as OnDemand Course, MP3 Download

OnDemand Course: How to Integrate Text Messaging Into Your Customer Service Strategy

How to Integrate Text Messaging Into Your Customer Service Strategy

Text messaging is becoming an increasingly popular way to communicate; utilizing text messaging in your customer service efforts could have a positive impact.

OnDemand Course: Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Learn new customer service methods that will invigorate your business and provide differentiation and brand value.Before the pandemic of COVID-19, customer service was important to business success, but today it is...

Available as OnDemand Course, MP3 Download

OnDemand Course: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

Available as OnDemand Course, MP3 Download

OnDemand Course: Mom was Right and Miss Manners had Your Back:Different and Effective Ways to Say Thank You to Your Customers

Mom was Right and Miss Manners had Your Back:Different and Effective Ways to Say Thank You to Your Customers

Making your customers feel appreciated can have a huge impact on the future business with them.Hate them or love them, thank you notes work. We know you're busy - after all, you're still working through your emails,...

OnDemand Course: Providing Exceptional Customer Service to a Diverse Customer Base

Providing Exceptional Customer Service to a Diverse Customer Base

Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.

Available as OnDemand Course, MP3 Download

OnDemand Course: How to Get Back on Track After a Sales Slump

How to Get Back on Track After a Sales Slump

Learn how to get out of a sales slump and get back on track with these valuable and helpful techniques.Every salesperson will have a sales slump in their career.

Available as OnDemand Course, MP3 Download

OnDemand Course: Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Organize the chaos that comes with inbound email - improving this communication channel will yield positive customer service results. In today's competitive marketplace, customer service is now a selling point.

OnDemand Course: Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Unlock your organization's full potential with Customer Experience 3.0. Be proactive, preventative, and engaging. Customer Experience 3.0 (CE 3.0) goes beyond great service to be proactive, preventive and engaging...

OnDemand Course: Customer Onboarding Best Practices

Customer Onboarding Best Practices

Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.

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