23 Results for ‘utilizing-microsoft-word-tm-features-and-functions

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OnDemand Course: Utilizing Microsoft® Word™ Features and Functions

Utilizing Microsoft® Word™ Features and Functions

Enjoy the time-saving benefit of learning shortcuts and must know automation features.Like all technology, the world of word processing changes just as fast as the world of the hardware on which it runs.

OnDemand Course: Utilizing Formulas in Microsoft® Excel®

Utilizing Formulas in Microsoft® Excel®

Learn how to unlock powerful Excel® formulas and features. Anyone using Excel® invariably needs to create and understand how to use formulas and functions.

OnDemand Course: Utilizing Metrics to Improve Operations and the Customer Experience

Utilizing Metrics to Improve Operations and the Customer Experience

Gain a better understanding of how to determine what key metrics customer service groups should be measuring and how to use the information to wow your customers.

Live Webinar: Creating a Successful Customer Service Plan

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program. Having trouble implementing new systems for customer service?

Live Webinar November 6, 2020 1:00pm EST

Live Webinar: Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high quality customer service over the phone. Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?

Live Webinar November 10, 2020 1:00pm EST

ASAP PACE (pending), IAAP credit available

OnDemand Course: Excel® Fundamentals for Sales Professionals

Excel® Fundamentals for Sales Professionals

Learn the essentials of Excel® that can be used specifically for sales specialists. Many sales professionals are unaware of Excel®'s many features and functions they can implement to improve the accuracy and...

OnDemand Course: Think Like Your Customer

Think Like Your Customer

Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.

OnDemand Course: How to Say

How to Say "No" to a Customer and Keep Them Coming Back

No is a word customers never want to hear. How do you keep them coming back when giving a yes is not an option? Could you be hurting your business by saying yes because no is outside your comfort zone?

OnDemand Course: How to Use Twitter(R) as an Effective Sales Tool

How to Use Twitter(R) as an Effective Sales Tool

This live audio conference identifies the core capabilities offered by Twitter® and why they are ideally suited for use by sales people. You will learn how to create a Twitter® strategy, implement a step by step plan...

OnDemand Course: Customer Onboarding Best Practices

Customer Onboarding Best Practices

Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.

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