24 Results for ‘utilizing-microsoft-word-tm-features-and-functions’
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TopicsCustomer Service (15)Sales (7)General Business (2)
Product TypeOnDemand Course (22)Live Webinar (2)
Enjoy the time-saving benefit of learning shortcuts and must know automation features.Like all technology, the world of word processing changes just as fast as the world of the hardware on which it runs.
Learn how to unlock powerful Excel® formulas and features. Anyone using Excel® invariably needs to create and understand how to use formulas and functions.
Gain a better understanding of how to determine what key metrics customer service groups should be measuring and how to use the information to wow your customers.
Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program. Having trouble implementing new systems for customer service?
Live Webinar November 6, 2020 1:00pm EST
Learn effective strategies to provide high quality customer service over the phone. Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?
Live Webinar November 10, 2020 1:00pm EST
ASAP PACE (pending), IAAP credit available
Learn the essentials of Excel® that can be used specifically for sales specialists. Many sales professionals are unaware of Excel®'s many features and functions they can implement to improve the accuracy and...
Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.
No is a word customers never want to hear. How do you keep them coming back when giving a yes is not an option? Could you be hurting your business by saying yes because no is outside your comfort zone?
This live audio conference identifies the core capabilities offered by Twitter® and why they are ideally suited for use by sales people. You will learn how to create a Twitter® strategy, implement a step by step plan...
Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.
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