98 Results for ‘multitasking-in-customer-service-handling-multiple-calls-and-customers-with-ease’
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TopicsCustomer Service (67)Sales (31)
Product TypeOnDemand Course (95)Live Webinar (2)Video (1)
CreditIAAP (1)CLE (1)
Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...
Increase customer service satisfaction while maintaining a balance of pride and effectiveness.When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new...
ASAP PACE, IAAP credit available
Implement various techniques and solutions that will create a more successful interaction with team members and customers.When the global pandemic was declared in March of 2020, companies all over the world felt...
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...
Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.
Understand common issues that frequently arise in interacting with customers and how to avoid legal complications. A customer service team is the face of the company and often the first point of contact with a...
Live Webinar October 21, 2021 1:00pm EST
ASAP PACE (pending), CLE, IAAP credit available
Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too. No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or...
Learn effective strategies to provide high-quality customer service over the phone.Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?
Learn how best to keep your customer service team staff for the long term and motivate them to perform well.Most organizations disincentivize their employees who are responsible for delivering customer care.
Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.
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