146 Results for ‘how-to-cross-train-sales-and-customer-service-to-increase-revenue-and-customer-satisfaction

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OnDemand Course: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

Available as OnDemand Course, MP3 Download

OnDemand Course: Increase Customer Satisfaction With Personalized Service

Increase Customer Satisfaction With Personalized Service

Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too. No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or...

Live Webinar: Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers

Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers

Holding yourself and your employees accountable is necessary when it comes to serving customers. Accountability in the workplace is something every company wants to have because it’s known to have a clear link to...

Live Webinar November 12, 2020 1:00pm EST

Live Webinar: Providing Exceptional Customer Service to a Diverse Customer Base

Providing Exceptional Customer Service to a Diverse Customer Base

Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base. Minorities are the fastest growing consumer group in America.

Live Webinar December 16, 2020 1:00pm EST

Live Webinar: Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high quality customer service over the phone. Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?

Live Webinar November 10, 2020 1:00pm EST

ASAP PACE (pending), IAAP credit available

OnDemand Course: Creating and Analyzing Customer Satisfaction Surveys

Creating and Analyzing Customer Satisfaction Surveys

Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.

Live Webinar: Creating a Successful Customer Service Plan

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program. Having trouble implementing new systems for customer service?

Live Webinar November 6, 2020 1:00pm EST

OnDemand Course: Creating and Implementing a Customer Service Manual

Creating and Implementing a Customer Service Manual

Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.

OnDemand Course: The Financial Side of Customer Service

The Financial Side of Customer Service

Gain a clear understanding of how customer service greatly impacts a company's revenue. There is a distinct connection between customer service, loyalty and bottom line results.

OnDemand Course: Customer Service Upselling:  Best Practices to Capitalize on Every Call

Customer Service Upselling: Best Practices to Capitalize on Every Call

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...

Available as OnDemand Course, Video, Video, Video, Video

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