146 Results for ‘how-to-cross-train-sales-and-customer-service-to-increase-revenue-and-customer-satisfaction’
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TopicsCustomer Service (75)Sales (71)
Product TypeOnDemand Course (139)Live Webinar (6)Video (1)
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...
Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too. No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or...
Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers
Holding yourself and your employees accountable is necessary when it comes to serving customers. Accountability in the workplace is something every company wants to have because it’s known to have a clear link to...
Live Webinar November 12, 2020 1:00pm EST
Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base. Minorities are the fastest growing consumer group in America.
Live Webinar December 16, 2020 1:00pm EST
Learn effective strategies to provide high quality customer service over the phone. Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?
Live Webinar November 10, 2020 1:00pm EST
ASAP PACE (pending), IAAP credit available
Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.
Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program. Having trouble implementing new systems for customer service?
Live Webinar November 6, 2020 1:00pm EST
Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.
Gain a clear understanding of how customer service greatly impacts a company's revenue. There is a distinct connection between customer service, loyalty and bottom line results.
Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...
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