3 Results for ‘how-to-apologize-the-right-and-wrong-way

Credit Detail: Brief | Expanded

Refine Your Search

OnDemand Course: How to Apologize the Right and Wrong Way

How to Apologize the Right and Wrong Way

Learn tips for offering an effective apology and the importance of providing a sincere acknowledgement.Giving and receiving an apology is one of the pinnacles of communications that bind human relationships.

Available as OnDemand Course, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Course: Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Organize the chaos that comes with inbound email - improving this communication channel will yield positive customer service results. In today's competitive marketplace, customer service is now a selling point.

OnDemand Course: Using Customer Complaints to Improve Service Quality

Using Customer Complaints to Improve Service Quality

Gain valuable, real-world tips on how to use customer complaints as a learning tool to provide better customer service.Customer service is crucial to your business but complaints cannot be ignored.

Showing 1 - 3 of 3 results.