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OnDemand Course: Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Organize the chaos that comes with inbound email - improving this communication channel will yield positive customer service results. In today's competitive marketplace, customer service is now a selling point.

OnDemand Course: Using Customer Complaints to Improve Service Quality

Using Customer Complaints to Improve Service Quality

Gain valuable, real-world tips on how to use customer complaints as a learning tool to provide better customer service.Customer service is crucial to your business but complaints cannot be ignored.

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