92 Results for ‘customer-service-fraud-detection-and-prevention

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OnDemand Course: Customer Service Fraud Detection and Prevention

Customer Service Fraud Detection and Prevention

Gain an understanding of the characteristics of customer service fraud in the workplace and what you can do to mitigate against it.The global pandemic changed the way we do business and interact with our customers in...

Available as OnDemand Course, MP3 Download

ASAP PACE, IAAP credit available

Live Webinar: Delivering Exceptional Multichannel Customer Service

Delivering Exceptional Multichannel Customer Service

Learn to provide a consistent experience across all channels. Delivering exceptional customer service is more complicated than ever before due to our global world and customers’ immediacy for information.

Live Webinar December 7, 2021 1:00pm EST

OnDemand Course: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

OnDemand Course: Providing Exceptional Customer Service to a Diverse Customer Base

Providing Exceptional Customer Service to a Diverse Customer Base

Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.

Available as OnDemand Course, MP3 Download

OnDemand Course: Creating and Implementing a Customer Service Manual

Creating and Implementing a Customer Service Manual

Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.

OnDemand Course: Top Motivators for Customer Service Professionals

Top Motivators for Customer Service Professionals

Learn how best to keep your customer service team staff for the long term and motivate them to perform well.Most organizations disincentivize their employees who are responsible for delivering customer care.

Available as OnDemand Course, MP3 Download

OnDemand Course: Privacy Policy Do's and Don'ts for Customer Service Professionals

Privacy Policy Do's and Don'ts for Customer Service Professionals

Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...

Available as OnDemand Course, Video, Video

OnDemand Course: The Dark Side of Customer Service

The Dark Side of Customer Service

Customer service has its ups and downs, learn and understand how to make the best out of the customer service experience and how to avoid the "dark side" of customer service.

OnDemand Course: Using Customer Complaints to Improve Service Quality

Using Customer Complaints to Improve Service Quality

Gain valuable, real-world tips on how to use customer complaints as a learning tool to provide better customer service.Customer service is crucial to your business but complaints cannot be ignored.

OnDemand Course: Delivering Exceptional Multichannel Customer Service

Delivering Exceptional Multichannel Customer Service

Increasing consumer expectations must be met with enhanced customer experiences. Learn to provide a consistent experience across all channels. Customer service today is vital in our service based economy.

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