92 Results for ‘customer-service-fraud-detection-and-prevention’
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TopicsCustomer Service (66)Sales (26)
Product TypeOnDemand Course (90)Live Webinar (1)Video (1)
Gain an understanding of the characteristics of customer service fraud in the workplace and what you can do to mitigate against it.The global pandemic changed the way we do business and interact with our customers in...
ASAP PACE, IAAP credit available
Learn to provide a consistent experience across all channels. Delivering exceptional customer service is more complicated than ever before due to our global world and customers’ immediacy for information.
Live Webinar December 7, 2021 1:00pm EST
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...
Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.
Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.
Learn how best to keep your customer service team staff for the long term and motivate them to perform well.Most organizations disincentivize their employees who are responsible for delivering customer care.
Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...
Customer service has its ups and downs, learn and understand how to make the best out of the customer service experience and how to avoid the "dark side" of customer service.
Gain valuable, real-world tips on how to use customer complaints as a learning tool to provide better customer service.Customer service is crucial to your business but complaints cannot be ignored.
Increasing consumer expectations must be met with enhanced customer experiences. Learn to provide a consistent experience across all channels. Customer service today is vital in our service based economy.
Showing 1 - 10 of 92 results.