116 Results for ‘creating-a-mobile-customer-service-strategy-to-stay-ahead-of-the-curve

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OnDemand Course: How to Integrate Text Messaging Into Your Customer Service Strategy

How to Integrate Text Messaging Into Your Customer Service Strategy

Text messaging is becoming an increasingly popular way to communicate; utilizing text messaging in your customer service efforts could have a positive impact.

OnDemand Course: Creating and Implementing a Customer Service Manual

Creating and Implementing a Customer Service Manual

Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.

OnDemand Course: Creating a Successful Customer Service Plan

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.Having trouble implementing new systems for customer service?

Available as OnDemand Course, MP3 Download

OnDemand Course: Creating Loyal Customers With Great Customer Service

Creating Loyal Customers With Great Customer Service

By participating in this on-demand webinar you will gain a greater understanding of the difference between organizations that are product vs. customer focused, as well as the initiatives and accountabilities involved in...

Available as OnDemand Course, Video, Video, Video, Video

Live Webinar: Top Motivators for Customer Service Professionals

Top Motivators for Customer Service Professionals

Learn how best to keep your customer service team staff for the long term and motivate them to perform well. Most organizations disincentivize their employees who are responsible for delivering customer care.

Live Webinar March 4, 2021 1:00pm EST

OnDemand Course: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

Available as OnDemand Course, MP3 Download

OnDemand Course: Providing Exceptional Customer Service to a Diverse Customer Base

Providing Exceptional Customer Service to a Diverse Customer Base

Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.

Available as OnDemand Course, MP3 Download

OnDemand Course: Creating a Service System That's Ready When Unexpected Problems Arise

Creating a Service System That's Ready When Unexpected Problems Arise

Improve the customer experience with a proactive approach. Learn how effective complaint handling gives your organization the edge. Most service systems are in a fire-fighting mode, handling problems after they occur.

OnDemand Course: Creating and Analyzing Customer Satisfaction Surveys

Creating and Analyzing Customer Satisfaction Surveys

Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.

OnDemand Course: Privacy Policy Do's and Don'ts for Customer Service Professionals

Privacy Policy Do's and Don'ts for Customer Service Professionals

Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...

Available as OnDemand Course, Video, Video

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