94 Results for ‘common-customer-service-legal-issues’
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TopicsCustomer Service (64)Sales (30)
Product TypeOnDemand Course (91)Live Webinar (2)Video (1)
CreditIAAP (2)ASAP PACE (1)
Learn the steps you can take to identify and turn around bad customer service before it is too late. Many organizations don’t realize they have a bad reputation in customer service until it is too late to turn it...
Live Webinar October 26, 2021 1:00pm EST
IAAP credit available
Gain an understanding of the characteristics of customer service fraud in the workplace and what you can do to mitigate against it. The global pandemic changed the way we do business and interact with our customers in...
Live Webinar November 16, 2021 1:00pm EST
ASAP PACE, IAAP credit available
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...
Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.
Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...
Customer service has its ups and downs, learn and understand how to make the best out of the customer service experience and how to avoid the "dark side" of customer service.
Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.
Learn how best to keep your customer service team staff for the long term and motivate them to perform well.Most organizations disincentivize their employees who are responsible for delivering customer care.
Gain valuable, real-world tips on how to use customer complaints as a learning tool to provide better customer service.Customer service is crucial to your business but complaints cannot be ignored.
Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too. No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or...
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