99 Results for ‘win-back-strategies-for-unsatisfied-customers’
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TopicsCustomer Service (67)Sales (32)
Product TypeOnDemand Course (97)Live Webinar (1)Video (1)
Understand the proper ways to set CSR goals that will motivate and ultimately give your clients a better experience.The pressure of responding to client calls may sometimes create an unmanageable process that instead of...
Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers
Holding yourself and your employees accountable is necessary when it comes to serving customers.Accountability in the workplace is something every company wants to have because it's known to have a clear link to higher...
Many leading companies miss the mark in building a successful foundation for deep, long-term, profitable customer relationships. They leave money on the table by failing to capitalize on what really matters to prospects...
Create change and innovation among your team to solve problems caused by COVID-19.Before the pandemic of COVID-19 customer service was important to business success but today it is crucial.
With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to...
Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...
Employees are a company's biggest asset, learn how to keep these assets in the company.Year after year, companies like Marriott, USAA and Wegmans are listed in Fortune Magazine's 100 Best Companies to Work For.
Ensure proper service levels are in place to aid your financial and brand success.Jack Welch, the famous CEO of GE in the 1980's, stated that the power of business is boundarylessness.
Improve the customer experience with a proactive approach. Learn how effective complaint handling gives your organization the edge. Most service systems are in a fire-fighting mode, handling problems after they occur.
CSRs have to escalate due to lack of skill or authority, or occasionally because of inability to handle a customer's emotional outburst. Their need to escalate can be reduced via more skill and authority but there is a...
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