114 Results for ‘top-motivators-for-customer-service-professionals’
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TopicsCustomer Service (72)Sales (41)General Business (1)
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Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.
Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.
Success in challenging times is more dependent than ever on understanding and delivering what customers want. Leaders agree that customer satisfaction and excellent service are keys to enterprise success.
Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.
Learn how to provide relevant solutions and act as a consultant for your customers while focusing on value rather than price.This topic provides insights on how you can be viewed by customers as a consultant who...
A great FAQ page improves the customer experience and deflects agent calls. A poorly designed FAQ page frustrates customers and forces customers to reach you though another contact channel or to go with their questions...
Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.
Understand how to deliver exceptional customer service using empathy.Possessing empathy is, at its simplest, awareness of the feelings and emotions of other people.
No is a word customers never want to hear. How do you keep them coming back when giving a yes is not an option? Could you be hurting your business by saying yes because no is outside your comfort zone?
You want customers to return? Your customer return policy should have one goal: to get the customer to return.Store returns are a fact of retail life.
Showing 41 - 50 of 114 results.