114 Results for ‘top-motivators-for-customer-service-professionals

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OnDemand Course: Customer Negotiation Techniques

Customer Negotiation Techniques

Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.

OnDemand Course: Think Like Your Customer

Think Like Your Customer

Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.

OnDemand Course: Capture The Mind, Heart and Voice of Your Customer

Capture The Mind, Heart and Voice of Your Customer

Success in challenging times is more dependent than ever on understanding and delivering what customers want. Leaders agree that customer satisfaction and excellent service are keys to enterprise success.

OnDemand Course: Customer Onboarding Best Practices

Customer Onboarding Best Practices

Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.

OnDemand Course: The Fundamentals of Customer Advocacy

The Fundamentals of Customer Advocacy

Learn how to provide relevant solutions and act as a consultant for your customers while focusing on value rather than price.This topic provides insights on how you can be viewed by customers as a consultant who...

Available as OnDemand Course, MP3 Download

OnDemand Course: How to Make Your FAQ Page the Ultimate Customer Resource

How to Make Your FAQ Page the Ultimate Customer Resource

A great FAQ page improves the customer experience and deflects agent calls. A poorly designed FAQ page frustrates customers and forces customers to reach you though another contact channel or to go with their questions...

Available as OnDemand Course, MP3 Download

OnDemand Course: Creating and Analyzing Customer Satisfaction Surveys

Creating and Analyzing Customer Satisfaction Surveys

Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.

OnDemand Course: Walk in Your Customer's Shoes: Empathy Skills and Techniques

Walk in Your Customer's Shoes: Empathy Skills and Techniques

Understand how to deliver exceptional customer service using empathy.Possessing empathy is, at its simplest, awareness of the feelings and emotions of other people.

OnDemand Course: How to Say

How to Say "No" to a Customer and Keep Them Coming Back

No is a word customers never want to hear. How do you keep them coming back when giving a yes is not an option? Could you be hurting your business by saying yes because no is outside your comfort zone?

OnDemand Course: It's Called a 'Customer Return'  Policy For a Reason- WOW Them Instead of Why Them

It's Called a 'Customer Return' Policy For a Reason- WOW Them Instead of Why Them

You want customers to return? Your customer return policy should have one goal: to get the customer to return.Store returns are a fact of retail life.

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