113 Results for ‘top-motivators-for-customer-service-professionals

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OnDemand Course: Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Update your e-communication skill set to build relationships and get the results you're looking for. In the modern workplace, it is not uncommon for much - and sometimes most - of your professional communication to...

Live Webinar: Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high-quality customer service over the phone. Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?

Live Webinar June 3, 2021 1:00pm EST

Live Webinar: Preparing Your Customer Service Team for Multiple Calls and Customers

Preparing Your Customer Service Team for Multiple Calls and Customers

Implement various techniques and solutions that will create a more successful interaction with team members and customers. When the global pandemic was declared in March of 2020, companies all over the world felt...

Live Webinar April 15, 2021 1:00pm EST

OnDemand Course: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

Available as OnDemand Course, MP3 Download

OnDemand Course: Providing Exceptional Customer Service to a Diverse Customer Base

Providing Exceptional Customer Service to a Diverse Customer Base

Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.

Available as OnDemand Course, MP3 Download

OnDemand Course: Top Motivators for Customer Service Professionals

Top Motivators for Customer Service Professionals

Learn how best to keep your customer service team staff for the long term and motivate them to perform well.Most organizations disincentivize their employees who are responsible for delivering customer care.

Available as OnDemand Course, MP3 Download

OnDemand Course: Privacy Policy Do's and Don'ts for Customer Service Professionals

Privacy Policy Do's and Don'ts for Customer Service Professionals

Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...

Available as OnDemand Course, Video, Video

OnDemand Course: Creating and Implementing a Customer Service Manual

Creating and Implementing a Customer Service Manual

Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.

OnDemand Course: Forbidden Phrases All Customer Service Professionals Should Avoid

Forbidden Phrases All Customer Service Professionals Should Avoid

Improve your customer service communication, prevent mishaps, and build trust quickly with these proven skills.We all know that customers are vital to businesses, and repeat customers are even more important than are...

OnDemand Course: The Dark Side of Customer Service

The Dark Side of Customer Service

Customer service has its ups and downs, learn and understand how to make the best out of the customer service experience and how to avoid the "dark side" of customer service.

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