18 Results for ‘sales-follow-up-do-s-and-don-ts

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Live Webinar: Tips for Managing Customer Expectations

Tips for Managing Customer Expectations

Gain a better understanding of how to build relationships by managing customer expectations. In today’s world, customers are continually ‘up for grabs.

Live Webinar September 28, 2021 1:00pm EST

OnDemand Course: Communicating Phrases and Styles That Help You Message With Power, Tact and Skill

Communicating Phrases and Styles That Help You Message With Power, Tact and Skill

Want to increase your influence, impact and leverage with your customers? Discover successful communication tips and techniques.Imagine a different outcome the next time you interact with a disgruntled co-worker/team...

Available as OnDemand Course, Video, Video, Video, Video, Video

OnDemand Course: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

Available as OnDemand Course, MP3 Download

OnDemand Course: Customer Service Upselling:  Best Practices to Capitalize on Every Call

Customer Service Upselling: Best Practices to Capitalize on Every Call

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...

Available as OnDemand Course, Video, Video, Video, Video

OnDemand Course: Creating Loyal Customers With Great Customer Service

Creating Loyal Customers With Great Customer Service

By participating in this on-demand webinar you will gain a greater understanding of the difference between organizations that are product vs. customer focused, as well as the initiatives and accountabilities involved in...

Available as OnDemand Course, Video, Video, Video, Video

OnDemand Course: A Great B2B Relationship: Creating a Long Term, Mutually Beneficial Relationship With Your Customers

A Great B2B Relationship: Creating a Long Term, Mutually Beneficial Relationship With Your Customers

Understand how to create a great business to business relationship and keep your customers happy. In today's world of B2B sales, the rules have dramatically changed.

OnDemand Course: Customer Retention Strategies That Drive Profits

Customer Retention Strategies That Drive Profits

Learn valuable customer retention strategies in order to drive profits for your company.Many organizations do not understand much less practice the strategies that are required to maximize customer lifetime value by...

OnDemand Course: Solution Selling - Are You a Consultant or a Vendor?

Solution Selling - Are You a Consultant or a Vendor?

Learn to provide solutions to your customers for the best experience possible.In our fast-paced, high-tech, ever-evolving world the speed of change and decision making is getting faster, the level of competition...

OnDemand Course: Overcoming Language Barriers to Provide Great Customer Service

Overcoming Language Barriers to Provide Great Customer Service

Ensure proper service levels are in place to aid your financial and brand success.Jack Welch, the famous CEO of GE in the 1980's, stated that the power of business is boundarylessness.

Available as OnDemand Course, MP3 Download

OnDemand Course: Customer Negotiation Techniques

Customer Negotiation Techniques

Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.

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