21 Results for ‘complying-with-the-do-not-call-provisions

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OnDemand Course: Phone Selling Success Strategies

Phone Selling Success Strategies

Learn phone selling strategies that work and will help you meet your sales quota and revenue goals.Sales is a numbers game. The numbers that count are NOT the number of sales calls you make on the phone, but the number...

Available as OnDemand Course, MP3 Download

OnDemand Course: How to Use Facebook® as an Effective Sales Tool

How to Use Facebook® as an Effective Sales Tool

Cold calling is becoming less and less effective. It has become harder than ever to reach potential customers using traditional means of communication.

OnDemand Course: Effective Ways to Reduce or Eliminate Hold Time

Effective Ways to Reduce or Eliminate Hold Time

Hold time can be a major cause of customer dissatisfaction - understand how to reduce hold time and achieve higher customer satisfaction. Many customer service managers and representatives, account managers, credit and...

OnDemand Course: Is Escalation the Answer? Trading off Skill-Based Routing vs. Escalation to SMEs and Supervisors

Is Escalation the Answer? Trading off Skill-Based Routing vs. Escalation to SMEs and Supervisors

CSRs have to escalate due to lack of skill or authority, or occasionally because of inability to handle a customer's emotional outburst. Their need to escalate can be reduced via more skill and authority but there is a...

OnDemand Course: Pitch Less, Probe More: Learning to Ask Questions That Sell

Pitch Less, Probe More: Learning to Ask Questions That Sell

Learn how to craft questions that ignite emotions, discover motivations and get customers to act.Chances are you already have a handful of go-to questions you ask customers during a sales call.

Available as OnDemand Course, MP3 Download

OnDemand Course: Moving Beyond the Gatekeeper

Moving Beyond the Gatekeeper

Learn proven strategies to reach the decision maker. Anyone can approach an organization; not everyone can get in. The first step in business-to-business sales is getting in the door.

OnDemand Course: Techniques for Handling Challenging Customers

Techniques for Handling Challenging Customers

Learn valuable techniques to solve those tough customer issues.In today's environment it is not uncommon for everyone to experience less than desirable customer service.

Available as OnDemand Course, MP3 Download

OnDemand Course: Increase Customer Satisfaction With Personalized Service

Increase Customer Satisfaction With Personalized Service

Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too. No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or...

OnDemand Course: Appropriate and Effective Goal Setting Strategies for the Customer Service Representative

Appropriate and Effective Goal Setting Strategies for the Customer Service Representative

Understand the proper ways to set CSR goals that will motivate and ultimately give your clients a better experience.The pressure of responding to client calls may sometimes create an unmanageable process that instead of...

OnDemand Course: Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high-quality customer service over the phone.Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?

Available as OnDemand Course, MP3 Download

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