21 Results for ‘complying-with-the-do-not-call-provisions’
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TopicsCustomer Service (13)Sales (8)
Product TypeOnDemand Course (21)
Understand the TCPA's and TSR's Do Not Call requirements and learn best practices to contact consumers in a compliant manner.The Telephone Consumer Protection Act (TCPA) is a favorite consumer protection statute amongst...
The majority of customer dissatisfaction, center preventable cost and employee frustration all come from those issues not handled to completion on first contact.
Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...
Learn tried-and-true techniques for following up with sales prospects while avoiding mistakes that result in the loss of a potential sale.A major issue for salespeople is how and when to follow up with a potential buyer.
Who likes prospecting or making cold calls - no one? Learn how to turn cold calls into warm calls by following Christine's proven and tested prospecting technologies.
Implement various techniques and solutions that will create a more successful interaction with team members and customers.When the global pandemic was declared in March of 2020, companies all over the world felt...
With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to...
Increase customer service satisfaction while maintaining a balance of pride and effectiveness.When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new...
ASAP PACE, IAAP credit available
Learn techniques that will help you bounce back, so you can be on your game every time. Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to your health...
Many sales people today have never been taught how to properly prepare for a sales call. They simply recycle the same sales conversation over and over hoping to find someone waiting to buy from them.
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