13 Results for ‘complying-with-the-do-not-call-provisions

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OnDemand Course: Complying With the TCPA's and TSR's Do Not Call Provisions

Complying With the TCPA's and TSR's Do Not Call Provisions

Understand the TCPA's and TSR's Do Not Call requirements and learn best practices to contact consumers in a compliant manner.The Telephone Consumer Protection Act (TCPA) is a favorite consumer protection statute amongst...

Available as OnDemand Course, MP3 Download

OnDemand Course: When the Problem Extends Beyond the First Call

When the Problem Extends Beyond the First Call

The majority of customer dissatisfaction, center preventable cost and employee frustration all come from those issues not handled to completion on first contact.

OnDemand Course: Customer Service Upselling:  Best Practices to Capitalize on Every Call

Customer Service Upselling: Best Practices to Capitalize on Every Call

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...

Available as OnDemand Course, Video, Video, Video, Video

OnDemand Course: Preparing Your Customer Service Team for Multiple Calls and Customers

Preparing Your Customer Service Team for Multiple Calls and Customers

Implement various techniques and solutions that will create a more successful interaction with team members and customers.When the global pandemic was declared in March of 2020, companies all over the world felt...

Available as OnDemand Course, MP3 Download

OnDemand Course: Hiring, Training and Managing a Customer Service Agent With No Walls

Hiring, Training and Managing a Customer Service Agent With No Walls

With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to...

OnDemand Course: Handling Multiple Calls and Customers With Ease

Handling Multiple Calls and Customers With Ease

Increase customer service satisfaction while maintaining a balance of pride and effectiveness.When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new...

Available as OnDemand Course, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Course: Handling Negative Comments and Attacks From Customers

Handling Negative Comments and Attacks From Customers

Learn techniques that will help you bounce back, so you can be on your game every time. Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to your health...

OnDemand Course: Effective Ways to Reduce or Eliminate Hold Time

Effective Ways to Reduce or Eliminate Hold Time

Hold time can be a major cause of customer dissatisfaction - understand how to reduce hold time and achieve higher customer satisfaction. Many customer service managers and representatives, account managers, credit and...

OnDemand Course: Is Escalation the Answer? Trading off Skill-Based Routing vs. Escalation to SMEs and Supervisors

Is Escalation the Answer? Trading off Skill-Based Routing vs. Escalation to SMEs and Supervisors

CSRs have to escalate due to lack of skill or authority, or occasionally because of inability to handle a customer's emotional outburst. Their need to escalate can be reduced via more skill and authority but there is a...

OnDemand Course: Techniques for Handling Challenging Customers

Techniques for Handling Challenging Customers

Learn valuable techniques to solve those tough customer issues.In today's environment it is not uncommon for everyone to experience less than desirable customer service.

Available as OnDemand Course, MP3 Download

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