21 Results for ‘complying-with-the-do-not-call-provisions

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OnDemand Course: Complying With the TCPA's and TSR's Do Not Call Provisions

Complying With the TCPA's and TSR's Do Not Call Provisions

Understand the TCPA's and TSR's Do Not Call requirements and learn best practices to contact consumers in a compliant manner.The Telephone Consumer Protection Act (TCPA) is a favorite consumer protection statute amongst...

Available as OnDemand Course, MP3 Download

OnDemand Course: When the Problem Extends Beyond the First Call

When the Problem Extends Beyond the First Call

The majority of customer dissatisfaction, center preventable cost and employee frustration all come from those issues not handled to completion on first contact.

OnDemand Course: Customer Service Upselling:  Best Practices to Capitalize on Every Call

Customer Service Upselling: Best Practices to Capitalize on Every Call

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...

Available as OnDemand Course, Video, Video, Video, Video

OnDemand Course: The Dos and Don'ts of Sales Follow Up

The Dos and Don'ts of Sales Follow Up

Learn tried-and-true techniques for following up with sales prospects while avoiding mistakes that result in the loss of a potential sale.A major issue for salespeople is how and when to follow up with a potential buyer.

Available as OnDemand Course, MP3 Download

OnDemand Course: Improve Your Prospecting Efforts in 5 Easy Steps

Improve Your Prospecting Efforts in 5 Easy Steps

Who likes prospecting or making cold calls - no one? Learn how to turn cold calls into warm calls by following Christine's proven and tested prospecting technologies.

OnDemand Course: Preparing Your Customer Service Team for Multiple Calls and Customers

Preparing Your Customer Service Team for Multiple Calls and Customers

Implement various techniques and solutions that will create a more successful interaction with team members and customers.When the global pandemic was declared in March of 2020, companies all over the world felt...

Available as OnDemand Course, MP3 Download

OnDemand Course: Hiring, Training and Managing a Customer Service Agent With No Walls

Hiring, Training and Managing a Customer Service Agent With No Walls

With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to...

OnDemand Course: Handling Multiple Calls and Customers With Ease

Handling Multiple Calls and Customers With Ease

Increase customer service satisfaction while maintaining a balance of pride and effectiveness.When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new...

Available as OnDemand Course, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Course: Handling Negative Comments and Attacks From Customers

Handling Negative Comments and Attacks From Customers

Learn techniques that will help you bounce back, so you can be on your game every time. Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to your health...

OnDemand Course: Sales Research Fundamentals: Don't Make the Mistake of Going in Cold!

Sales Research Fundamentals: Don't Make the Mistake of Going in Cold!

Many sales people today have never been taught how to properly prepare for a sales call. They simply recycle the same sales conversation over and over hoping to find someone waiting to buy from them.

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