96 Results for ‘common-customer-service-legal-issues’
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TopicsCustomer Service (66)Sales (30)
Product TypeOnDemand Course (94)Live Webinar (1)Video (1)
Ensure proper service levels are in place to aid your financial and brand success.Jack Welch, the famous CEO of GE in the 1980's, stated that the power of business is boundarylessness.
Learn new customer service methods that will invigorate your business and provide differentiation and brand value.Before the pandemic of COVID-19, customer service was important to business success, but today it is...
With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to...
Improve the customer experience with a proactive approach. Learn how effective complaint handling gives your organization the edge. Most service systems are in a fire-fighting mode, handling problems after they occur.
Unlock your organization's full potential with Customer Experience 3.0. Be proactive, preventative, and engaging. Customer Experience 3.0 (CE 3.0) goes beyond great service to be proactive, preventive and engaging...
Understand how to turn your company around with better internal customer service - which leads to improved external customer service. The customer is always right.
Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.
Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.
Learn how to say no, professionally, compassionately, and with clarity.In today's world, where customers are accustomed to being the center of the universe, receiving custom solutions, and having everything their way,...
Success in challenging times is more dependent than ever on understanding and delivering what customers want. Leaders agree that customer satisfaction and excellent service are keys to enterprise success.
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