96 Results for ‘common-customer-service-legal-issues

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OnDemand Course: Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high-quality customer service over the phone.Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?

Available as OnDemand Course, MP3 Download

OnDemand Course: Providing Stellar In-Person Customer Service: Your Action Plan

Providing Stellar In-Person Customer Service: Your Action Plan

Imagine if every one of your customer service representatives communicated with more clarity, tact, and finesse, even under pressure - and with difficult customers.

OnDemand Course: Customer Service Stress Management Tips

Customer Service Stress Management Tips

Create a positive work environment with these important stress management strategies.Today's unusual business climate has drawn even more attention to the importance of maintaining a low-stress environment for employees...

OnDemand Course: Customer Service Upselling:  Best Practices to Capitalize on Every Call

Customer Service Upselling: Best Practices to Capitalize on Every Call

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...

Available as OnDemand Course, Video, Video, Video, Video

OnDemand Course: Changes and Solutions to Customer Service Issues Caused by COVID-19

Changes and Solutions to Customer Service Issues Caused by COVID-19

Create change and innovation among your team to solve problems caused by COVID-19.Before the pandemic of COVID-19 customer service was important to business success but today it is crucial.

OnDemand Course: Preparing Your Customer Service Team for Multiple Calls and Customers

Preparing Your Customer Service Team for Multiple Calls and Customers

Implement various techniques and solutions that will create a more successful interaction with team members and customers.When the global pandemic was declared in March of 2020, companies all over the world felt...

Available as OnDemand Course, MP3 Download

OnDemand Course: Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers

Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers

Holding yourself and your employees accountable is necessary when it comes to serving customers.Accountability in the workplace is something every company wants to have because it's known to have a clear link to higher...

OnDemand Course: Essential Email Skills for Customer Service Professionals

Essential Email Skills for Customer Service Professionals

Learn effective email tips and tricks to deliver better service and support to your customers. According to a study done by The Radicati Group, there were 2.

OnDemand Course: Appropriate and Effective Goal Setting Strategies for the Customer Service Representative

Appropriate and Effective Goal Setting Strategies for the Customer Service Representative

Understand the proper ways to set CSR goals that will motivate and ultimately give your clients a better experience.The pressure of responding to client calls may sometimes create an unmanageable process that instead of...

OnDemand Course: How to Prevent Turnover in Customer Service

How to Prevent Turnover in Customer Service

Employees are a company's biggest asset, learn how to keep these assets in the company.Year after year, companies like Marriott, USAA and Wegmans are listed in Fortune Magazine's 100 Best Companies to Work For.

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