95 Results for ‘common-customer-service-legal-issues

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OnDemand Course: Hiring, Training and Managing a Customer Service Agent With No Walls

Hiring, Training and Managing a Customer Service Agent With No Walls

With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to...

OnDemand Course: Creating a Service System That's Ready When Unexpected Problems Arise

Creating a Service System That's Ready When Unexpected Problems Arise

Improve the customer experience with a proactive approach. Learn how effective complaint handling gives your organization the edge. Most service systems are in a fire-fighting mode, handling problems after they occur.

OnDemand Course: Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Unlock your organization's full potential with Customer Experience 3.0. Be proactive, preventative, and engaging. Customer Experience 3.0 (CE 3.0) goes beyond great service to be proactive, preventive and engaging...

OnDemand Course: Service From the Inside

Service From the Inside

Understand how to turn your company around with better internal customer service - which leads to improved external customer service. The customer is always right.

OnDemand Course: Think Like Your Customer

Think Like Your Customer

Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.

OnDemand Course: How to Say

How to Say "No" to a Customer and Keep Them Coming Back

Learn how to say no, professionally, compassionately, and with clarity.In today's world, where customers are accustomed to being the center of the universe, receiving custom solutions, and having everything their way,...

Available as OnDemand Course, MP3 Download

OnDemand Course: Capture The Mind, Heart and Voice of Your Customer

Capture The Mind, Heart and Voice of Your Customer

Success in challenging times is more dependent than ever on understanding and delivering what customers want. Leaders agree that customer satisfaction and excellent service are keys to enterprise success.

OnDemand Course: Customer Onboarding Best Practices

Customer Onboarding Best Practices

Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.

OnDemand Course: The Fundamentals of Customer Advocacy

The Fundamentals of Customer Advocacy

Learn how to provide relevant solutions and act as a consultant for your customers while focusing on value rather than price.This topic provides insights on how you can be viewed by customers as a consultant who...

OnDemand Course: How to Make Your FAQ Page the Ultimate Customer Resource

How to Make Your FAQ Page the Ultimate Customer Resource

Understand the benefits of having a FAQ page and some of the pitfalls when the page is not handled properly.It's no secret that the best companies put their customers first.

Available as OnDemand Course, MP3 Download

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