95 Results for ‘common-customer-service-legal-issues

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OnDemand Course: Increase Customer Satisfaction With Personalized Service

Increase Customer Satisfaction With Personalized Service

Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too. No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or...

OnDemand Course: Forbidden Phrases All Customer Service Professionals Should Avoid

Forbidden Phrases All Customer Service Professionals Should Avoid

Improve your customer service communication, prevent mishaps, and build trust quickly with these proven skills.We all know that customers are vital to businesses, and repeat customers are even more important than are...

OnDemand Course: Delivering Exceptional Multichannel Customer Service

Delivering Exceptional Multichannel Customer Service

Learn to provide a consistent experience across all channels.Delivering exceptional customer service is more complicated than ever before due to our global world and customers' immediacy for information.

Available as OnDemand Course, MP3 Download

OnDemand Course: Creating a Successful Customer Service Plan

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.Having trouble implementing new systems for customer service?

OnDemand Course: Empowering Your Customer Service Team for Better Performance

Empowering Your Customer Service Team for Better Performance

Adopt positive customer experience standards and learn how to empower your team for better performance.Organizations that do not have a standardized customer service policy are more likely to have unhappy and less...

OnDemand Course: Basic Spanish for Customer Service Professionals

Basic Spanish for Customer Service Professionals

Understanding how to communicate with a Spanish speaking customer can help bridge the language barrier and help these customers get the assistance they require.

OnDemand Course: How to Integrate Text Messaging Into Your Customer Service Strategy

How to Integrate Text Messaging Into Your Customer Service Strategy

Text messaging is becoming an increasingly popular way to communicate; utilizing text messaging in your customer service efforts could have a positive impact.

OnDemand Course: Creating Loyal Customers With Great Customer Service

Creating Loyal Customers With Great Customer Service

By participating in this on-demand webinar you will gain a greater understanding of the difference between organizations that are product vs. customer focused, as well as the initiatives and accountabilities involved in...

Available as OnDemand Course, Video, Video, Video, Video

OnDemand Course: Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high-quality customer service over the phone.Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?

Available as OnDemand Course, MP3 Download

OnDemand Course: Customer Service Stress Management Tips

Customer Service Stress Management Tips

Create a positive work environment with these important stress management strategies.Today's unusual business climate has drawn even more attention to the importance of maintaining a low-stress environment for employees...

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