96 Results for ‘common-customer-service-legal-issues’
Refine Your Search
TopicsCustomer Service (66)Sales (30)
Product TypeOnDemand Course (94)Live Webinar (1)Video (1)
Understand common issues that frequently arise in interacting with customers and how to avoid legal complications.A customer service team is the face of the company and often the first point of contact with a customer.
ASAP PACE, CLE, IAAP credit available
Learn to provide a consistent experience across all channels. Delivering exceptional customer service is more complicated than ever before due to our global world and customers’ immediacy for information.
Live Webinar December 7, 2021 1:00pm EST
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...
Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.
Learn the steps you can take to identify and turn around bad customer service before it is too late.Many organizations don't realize they have a bad reputation in customer service until it is too late to turn it around.
IAAP credit available
Gain an understanding of the characteristics of customer service fraud in the workplace and what you can do to mitigate against it.The global pandemic changed the way we do business and interact with our customers in...
ASAP PACE, IAAP credit available
Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...
Customer service has its ups and downs, learn and understand how to make the best out of the customer service experience and how to avoid the "dark side" of customer service.
Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.
Learn how best to keep your customer service team staff for the long term and motivate them to perform well.Most organizations disincentivize their employees who are responsible for delivering customer care.
Showing 1 - 10 of 96 results.