96 Results for ‘common-customer-service-legal-issues

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OnDemand Course: Common Customer Service Legal Issues

Common Customer Service Legal Issues

Understand common issues that frequently arise in interacting with customers and how to avoid legal complications.A customer service team is the face of the company and often the first point of contact with a customer.

Available as OnDemand Course, MP3 Download

OnDemand Course Credit
    • ASAP PACE - 0.1
    • AK CLE - 1
    • AL CLE - 1
    • AR CLE - 1
    • AZ CLE - 1
    • CA CLE - 1
    • CT CLE - 1
    • HI CLE - 1
    • IL CLE - 1
    • ND CLE - 1
    • NH CLE - 1
    • NJ CLE - 1.2
    • PA CLE - 1
    • RI CLE - 1
    • VT CLE - 1
    • WI CLE - 1
    • WV CLE - 1.2
    • IAAP - 1
    MP3 Download Credit
      • AZ CLE - 1
      • CA CLE - 1
      • CT CLE - 1
      • HI CLE - 1
      • NJ CLE - 1.2
      • VT CLE - 1
      • WV CLE - 1.2
      Live Webinar: Delivering Exceptional Multichannel Customer Service

      Delivering Exceptional Multichannel Customer Service

      Learn to provide a consistent experience across all channels. Delivering exceptional customer service is more complicated than ever before due to our global world and customers’ immediacy for information.

      Live Webinar December 7, 2021 1:00pm EST

      OnDemand Course: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

      How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

      Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

      OnDemand Course: Providing Exceptional Customer Service to a Diverse Customer Base

      Providing Exceptional Customer Service to a Diverse Customer Base

      Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.

      Available as OnDemand Course, MP3 Download

      OnDemand Course: Common Reasons Good People Provide Bad Service

      Common Reasons Good People Provide Bad Service

      Learn the steps you can take to identify and turn around bad customer service before it is too late.Many organizations don't realize they have a bad reputation in customer service until it is too late to turn it around.

      Available as OnDemand Course, MP3 Download

      OnDemand Course Credit
        • IAAP - 0.75
        OnDemand Course: Customer Service Fraud Detection and Prevention

        Customer Service Fraud Detection and Prevention

        Gain an understanding of the characteristics of customer service fraud in the workplace and what you can do to mitigate against it.The global pandemic changed the way we do business and interact with our customers in...

        Available as OnDemand Course, MP3 Download

        OnDemand Course Credit
          • ASAP PACE - 0.1
          • IAAP - 1
          OnDemand Course: Privacy Policy Do's and Don'ts for Customer Service Professionals

          Privacy Policy Do's and Don'ts for Customer Service Professionals

          Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...

          Available as OnDemand Course, Video, Video

          OnDemand Course: The Dark Side of Customer Service

          The Dark Side of Customer Service

          Customer service has its ups and downs, learn and understand how to make the best out of the customer service experience and how to avoid the "dark side" of customer service.

          OnDemand Course: Creating and Implementing a Customer Service Manual

          Creating and Implementing a Customer Service Manual

          Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.

          OnDemand Course: Top Motivators for Customer Service Professionals

          Top Motivators for Customer Service Professionals

          Learn how best to keep your customer service team staff for the long term and motivate them to perform well.Most organizations disincentivize their employees who are responsible for delivering customer care.

          Available as OnDemand Course, MP3 Download

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