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OnDemand Course: Think Like Your Customer

Think Like Your Customer

Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.

OnDemand Course: Customer Onboarding Best Practices

Customer Onboarding Best Practices

Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.

OnDemand Course: Dealing With Difficult Customers

Dealing With Difficult Customers

Learn how to diminish customer issues and create a happier, more rewarding customer culture.There are times when customers seem exceedingly unreasonable in their requests.

Available as OnDemand Course, MP3 Download

OnDemand Course: Upsell and Cross-Sell Strategies That Work

Upsell and Cross-Sell Strategies That Work

Learn strategies for effective cross-selling and upselling to earn more revenue from existing customers.Your customers have many needs - that they know about and that they've yet to discover: immediate problems and...

Available as OnDemand Course, MP3 Download

OnDemand Course: Key Components of Testimonials Within Sales

Key Components of Testimonials Within Sales

Learn how creating stories of success can enable your potential customers to understand and believe in the value you create for them.Sales is rooted in your ability to help your customers solve their problems.

Available as OnDemand Course, MP3 Download

OnDemand Course: How to Ask the Right Questions for Sales Success

How to Ask the Right Questions for Sales Success

Ask the right questions - every time - that turn prospects into customers, and customers into loyal customers. Ever feel like you have great solutions but customers won't listen?

OnDemand Course: 5 Things Customers Won't Tell You ... but You Need to Know

5 Things Customers Won't Tell You ... but You Need to Know

Understand what customers need from you (and it's not just a lower price) so you'll have a fighting chance to close the deal. It's down to you and three other vendors.

Available as OnDemand Course, Video, Video

OnDemand Course: Build Value Without Discounting Prices

Build Value Without Discounting Prices

Learn to negotiate value over price so that discounting becomes unnecessary.Price is often the primary consideration when customers are making a purchase.

OnDemand Course: Pitch Less, Probe More: Learning to Ask Questions That Sell

Pitch Less, Probe More: Learning to Ask Questions That Sell

Learn how to craft questions that ignite emotions, discover motivations and get customers to act.Chances are you already have a handful of go-to questions you ask customers during a sales call.

Available as OnDemand Course, MP3 Download

OnDemand Course: The 5 Biggest Mistakes People Make in Selling

The 5 Biggest Mistakes People Make in Selling

Learn valuable techniques to avoid common mistakes made by salespeople in order to ensure sustained success.Continue to make common and yet avoidable sales mistakes and it is only a matter of time before your...

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