OnDemand Customer Service Webinars

Gain Sales With Cold Calling Tips and Scripts

Gain an understanding on how to sell to the right person, in the right place, at the right time.

In today's very difficult world of selling, there is only one thing to do to make more sales. SEE more people. Steve Schiffman has been teaching sales people the techniques of setting face-to-face appointments...

Handling Multiple Calls and Customers With Ease

Increase customer service satisfaction while maintaining a balance of pride and effectiveness.When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new business environment. Service departments experienced a surge of customers demanding solutions....

Handling Negative Comments and Attacks From Customers

Learn techniques that will help you bounce back, so you can be on your game every time.

Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to your health and well-being. Not only can specific calls from rude callers push our buttons and...

Harness the Power of Analytics to Improve Customer Satisfaction

Use analytics and other customer feedback resources to better understand your organization's customer experience.Data can be a powerful resource for understanding your customers' experience both online and offline. But which data points matter most, and what can we decipher from the analytics we utilize?...

Hiring, Training and Managing a Customer Service Agent With No Walls

With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to work outside of the traditional brick and mortar location has proven to be challenging...

How to Apologize the Right and Wrong Way

Learn tips for offering an effective apology and the importance of providing a sincere acknowledgement.Giving and receiving an apology is one of the pinnacles of communications that bind human relationships. When you mess up; you accept responsibility. Knowing how to apologize, and when, can help repair...

How to Ask the Right Questions for Sales Success

Ask the right questions - every time - that turn prospects into customers, and customers into loyal customers.

Ever feel like you have great solutions but customers won't listen? Or they listen but don't act? The reality is that what we say does little to persuade prospects. It's when we ask the right...

How to Control Your Emotions When Dealing With Customers

Learn effective techniques on how to keep your cool and stay professional when dealing with customers.

The most important asset to any business is a customer. Yet, sometimes the most annoying aspect of the business is also the customer. There are times when the client either becomes too demanding,...

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants.

Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only about 10%. Studies have also shown that people are more likely to pay more if they...

How to Deal Effectively With the Influencer

Learn how to build relationships and connect people to new products, services, and ideas.Today's selling professional needs to discover how to develop community. In 2008, author Seth Godin wrote a book entitled "Tribes: We Need You to Lead Us," whereby he asserts that individuals can formulate communities...