OnDemand Customer Service Webinars

Effective Phone Introductions: Avoid the Sound of a Dial Tone

One of the most frustrating events to happen to a sales person is being hung up on during a phone conversation. Stephan Schiffman will illustrate ways in which you can overcome the most important objections, turn around the conversation with the most difficult person, and gain either the appointment...

Effective Ways to Reduce or Eliminate Hold Time

Hold time can be a major cause of customer dissatisfaction - understand how to reduce hold time and achieve higher customer satisfaction.

Many customer service managers and representatives, account managers, credit and billing representatives, receptionist, technical and support representatives and...

Effectively and Consistently Train Your Customer Service Representatives in 5 Easy Steps

Learn expert tips and strategies you can use to train your customer service representatives to provide consistent, outstanding service.Customer service is the key to your marketing and profitability success factors. It lowers attrition in organization and it heightens productivity. You need the right...

Empowering Your Customer Service Team for Better Performance

Adopt positive customer experience standards and learn how to empower your team for better performance.Organizations that do not have a standardized customer service policy are more likely to have unhappy and less engaged employees. There is lack of continuity, misunderstandings and confusion that...

Essential Email Skills for Customer Service Professionals

Learn effective email tips and tricks to deliver better service and support to your customers.

According to a study done by The Radicati Group, there were 2.6 billion worldwide email users in 2015. That translates to more than 205 billion emails sent and received per day. Needless to say, email remains...

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high-quality customer service over the phone.Did you know you are limited to about 40 percent of your ability to get a message across over the telephone? Your customers don't have the benefit of a nice, firm handshake; they can't see a smile or how well you're dressed;...

Essential Questioning and Listening Skills for Customer Service Professionals

Increase engagement with your customer by creating a better communication partnership through simple question and listening skills.Increase engagement with your customers by creating a better communication partnership through simple question and listening skills. When you don't ask, you can't sell....

Excel® Fundamentals for Sales Professionals

Learn the essentials of Excel® that can be used specifically for sales specialists.

Many sales professionals are unaware of Excel®'s many features and functions they can implement to improve the accuracy and efficiency of their work. In this comprehensive material, Excel® expert David Ringstrom,...

Excel® Power Tips and Shortcuts

Learn simple Excel® tricks and shortcuts that will make you instantly more proficient.

Most Excel® users are underutilizing this software. Start using the full power of Excel®, and learn cool Excel® tips and tricks that will make you the go to person in your office. Master more than 100 tips to...

Forbidden Phrases All Customer Service Professionals Should Avoid

Improve your customer service communication, prevent mishaps, and build trust quickly with these proven skills.We all know that customers are vital to businesses, and repeat customers are even more important than are new customers. There are a million pages of research that show that customers value...