OnDemand Customer Service Webinars

Excel® Fundamentals for Sales Professionals

Learn the essentials of Excel® that can be used specifically for sales specialists.

Many sales professionals are unaware of Excel®'s many features and functions they can implement to improve the accuracy and efficiency of their work. In this comprehensive material, Excel® expert David Ringstrom,...

Excel® Power Tips and Shortcuts

Learn simple Excel® tricks and shortcuts that will make you instantly more proficient.

Most Excel® users are underutilizing this software. Start using the full power of Excel®, and learn cool Excel® tips and tricks that will make you the go to person in your office. Master more than 100 tips to...

Forbidden Phrases All Customer Service Professionals Should Avoid

Improve your customer service communication, prevent mishaps, and build trust quickly with these proven skills.We all know that customers are vital to businesses, and repeat customers are even more important than are new customers. There are a million pages of research that show that customers value...

Gain Sales With Cold Calling Tips and Scripts

Gain an understanding on how to sell to the right person, in the right place, at the right time.

In today's very difficult world of selling, there is only one thing to do to make more sales. SEE more people. Steve Schiffman has been teaching sales people the techniques of setting face-to-face appointments...

Handling Negative Comments and Attacks From Customers

Learn techniques that will help you bounce back, so you can be on your game every time.

Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to your health and well-being. Not only can specific calls from rude callers push our buttons and...

Harness the Power of Analytics to Improve Customer Satisfaction

Use analytics and other customer feedback resources to better understand your organization's customer experience.Data can be a powerful resource for understanding your customers' experience both online and offline. But which data points matter most, and what can we decipher from the analytics we utilize?...

Hiring, Training and Managing a Customer Service Agent With No Walls

With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to work outside of the traditional brick and mortar location has proven to be challenging...

How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits

Gain a better understanding of effective customer service strategies to minimize risk of liability lawsuits.Given the current demanding client service business environment businesses compete in and the litigious times we live in, it is more important than ever that organizations deliver exceptional...

How to Ask the Right Questions for Sales Success

Ask the right questions - every time - that turn prospects into customers, and customers into loyal customers.

Ever feel like you have great solutions but customers won't listen? Or they listen but don't act? The reality is that what we say does little to persuade prospects. It's when we ask the right...

How to Control Your Emotions When Dealing With Customers

Learn effective techniques on how to keep your cool and stay professional when dealing with customers.

The most important asset to any business is a customer. Yet, sometimes the most annoying aspect of the business is also the customer. There are times when the client either becomes too demanding,...