Delivering Exceptional Multichannel Customer Service
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Learn to provide a consistent experience across all channels.Delivering exceptional customer service is more complicated than ever before due to our global world and customers' immediacy for information. In today's competitive marketplace, competitive differentiation can come from tremendous customer service. By understanding customer touchpoints and delivering exceptional service across multiple channels, community loyalists grow interested in your products and, more importantly, in your brand. If you're seeking a tremendous way to create higher value and sustainable revenue, building a multi-channel customer experience is the most cost-effective and efficient manner.
AuthorsDrew Stevens, Ph.D., Stevens Performance Group
What Is Multichannel Engagement and How Does It Aid the Customer Experience?
Pandemic, Online Shopping, Supply Chain, and Customer Service
How Social Media Affects Customer Service
What Is a Customer Journey Map and How Does It Help Omnichannel Service?
The World of Personalization - What Customers Really Expect
How People and Processes Affect the Multichannel Experience
Why Using Technology May Aid the Multichannel Experience
Best Practices in Multichannel Service