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Product ID: 408071EAU
 
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Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

OnDemand Webinar (61 minutes)

Learn new customer service methods that will invigorate your business and provide differentiation and brand value.Before the pandemic of COVID-19, customer service was important to business success, but today it is crucial. The current pandemic requires business to pivot, innovate and transform from what they were to a newer more vibrant and responsive organization. Now more than ever before is the time for business not to quiver but to offer power, differentiation and value to every customer. Creating new methods of customer service will mean the difference between just surviving the pandemic and thriving. This topic will provide immediate techniques for your staff, for your managers and your senior leaders to create change and innovation. In just one hour you will learn new methods to that will invigorate your business and provide differentiation and brand value. This material will instantly provide tips and techniques to assist you become a better sales negotiator and bring in more revenue to you and to the company.

Authors

Drew Stevens, Ph.D., Stevens Consulting Group

Agenda

The Value of Customer Service and the Customer Journey

Learn to Identify the Reasons Why Customers Are Demanding

Understand the 5 Reasons for the Power of Customer Information

How to Develop a Customer Engagement Strategy

Learn the Value of Customer Touchpoints in the Mobile Paradigm

Understand How to Offer Self Service and Why It Helps Your Company

Create a Mobil Experience With 5 Ways to Optimize the Experience

Compare and Contrast the Variety of Mobile Strategies Available to You