Register Online - Add to Cart

Credits

Sponsored by Lorman Education
Product ID: 406107EAU
 
Credit & Course Provided by:

How to Apologize the Right and Wrong Way

OnDemand Webinar (61 minutes)

Learn tips for offering an effective apology and the importance of providing a sincere acknowledgement.Giving and receiving an apology is one of the pinnacles of communications that bind human relationships. When you mess up; you accept responsibility. Knowing how to apologize, and when, can help repair damage in a relationship. There is, however, a right way and a wrong way to make an apology. If you go down the path of making an insincere apology, you can actually make things worse. Whether you are requesting an apology or considering giving one, it is important to realize that a thoughtful apology can mend a relationship while a thoughtless one may cause further conflict. An apology can often be the first step to a better understanding in a damaged relationship. It says that you share values regarding appropriate behavior towards each other and that you have regrets when you don't behave according to those values. When you harm someone, an apology demonstrates that you are prepared to reconcile and do something to rectify the situation. If you have ever been offended, you probably know how far a simple apology can go in restoring trust in a relationship. You may also know, if you have been on the other side of the equation, how difficult it can be to offer an apology or to admit that you have done something wrong. This topic will provide some tips for offering an effective apology and the importance of providing a sincere acknowledgement. We will explore when and why you should apologize, and why that timing can be critical; as an apology delayed may be an opportunity lost. Remember, in the realm of communication and relationship building, a favorable apology can be beneficial, but it is only the beginning, not an end.

Authors

Larry Hammond Sr., V1H Consulting

Agenda

What Makes an Effective Apology?

• Taking Responsibility

• Sincerity

• Recognition of Wrongdoing

• Apologizing for the Right Reasons

How to Offer an Apology

• Acknowledge What You Did

• Acknowledge the Impact

• Work to Repair the Damage

• Don't Make Excuses

To Apologize or Not to Apologize

• Why Apologize

• Why Not to Apologize

• Roadblocks to Apologies

• Keep It Simple; Don't Overdo It

Being on the Receiving End

• Responding to an Apology

• Exchange of Apologies

• What Type of Apology Do You Want?

• Why Request an Apology?