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Product ID: 397078EAU
 
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Increase Customer Satisfaction With Personalized Service

OnDemand Webinar (56 minutes)

Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too.

No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or families, these are the people who buy and recommend your products or Services. You want to exceed their expectations no matter how high or unreasonable. The pace of business has increased in velocity to the point that it is time to shift your thinking and emphasis to address issues and opportunities that did not even exist a few years ago. Just like dating, it's much easier to create a customized relationship with your existing customer than find a new one.

Every company, today, is in the service business. Extraordinary customer service provided today will determine the quality of your company's tomorrows. However, one size does not fit all. You need to customize your service to your customer.

Authors

James Feldman, CITE, CPIM, CPT, MIP, Shift Happens

Agenda

Dazzle Customers With Service That Keeps Them Loyal

Evaluate Your Existing Customer Service Policies, Procedures, etc.

Anticipate the Needs of Your Customers and Service Team Leaders

Identify Your Customer Service Team Leaders

Treat Each Customer Uniquely

Identify Pressing Business Needs, Customer Complaints, and Employee Suggestions

Innovate to Solve Problems Better

Source Resources From Upper Management to Empower Customer Service Personnel

Nurture Your Employees and They Will Take Care of Your Customers

Engage Both Internal and External Feedback

Gush Over Both Your Employees and Customers

Remove Barriers to Creating Long Lasting Customer Relationships