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Understand how to monitor and address customer privacy issues and compliance changes with the customer service department.
In an era where data breaches appear to be the norm, protecting vital customer data is increasingly important. Ensuring the protection of Personable Identifiable Information or PIN allows customer service centers to act as a good corporate steward towards its customers. Customer Service Representatives are the lynchpins for ensuring customer data such as PINs are safeguarded and protected.
AuthorsArt Hall, Alvarez & Marsal
Customer Service Privacy Primer
• Data Breaches
• Regulatory and Compliance Changes
• The Rise of the "Channel Hopping" Customer
Ways to Monitor and Address Privacy With Your Customer Service Representatives