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Product ID: 394084EAU
 
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Privacy Policy Do's and Don'ts for Customer Service Professionals

OnDemand Webinar (52 minutes)

Understand how to monitor and address customer privacy issues and compliance changes with the customer service department.

In an era where data breaches appear to be the norm, protecting vital customer data is increasingly important. Ensuring the protection of Personable Identifiable Information or PIN allows customer service centers to act as a good corporate steward towards its customers. Customer Service Representatives are the lynchpins for ensuring customer data such as PINs are safeguarded and protected.

This ondemand webinar, Privacy is the New Black - Privacy Policy Do's and Don'ts for Customer Service Representatives will practically explore ways of securing PINs across people, process and technology and offer you solutions to proactively address this pressing issue within your customer servicing centers.

Authors

Art Hall, Alvarez & Marsal

Agenda

Customer Service Privacy Primer

Market Trends Impacting the Need for Greater Privacy Policy

• Data Breaches

• Regulatory and Compliance Changes

• The Rise of the "Channel Hopping" Customer

Ways to Monitor and Address Privacy With Your Customer Service Representatives