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Product ID: 410158
 
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Forbidden Phrases All Customer Service Professionals Should Avoid

Live Webinar
November 17, 2022
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$99Register Now
Overview
  • Define Effective Customer Service
  • What Are the Forbidden Phrases in Customer Service
  • What Are the Phrases Customer Service Professionals Should Use Instead
Phrases in Customer Service
  • List of Forbidden Phrases in Customer Service and Why
  • List of Effective Phrases in Customer Service and Why
  • Create a Construct to Develop Customer-Centric Competencies in Your Organization
H.E.R.O. Program
  • What Is H.E.R.O.
How to Incorporate H.E.R.O. in Quality Assurance
  • How to Align the H.E.R.O. Competency With Quality Assurance Metrics
  • H.E.R.O. Competency and Quality Assurance Metric Examples for Voice
  • H.E.R.O. Competency and Quality Assurance Metric Examples for Email
Summary and Wrap-Up
  • Avoid Using Phrases That Will Not Embody a Customer-Centric Focus
  • Use Phrases That Improve Customer-Focused Outcomes
  • Leverage Your Quality Assurance Program Using H.E.R.O. to Drive Customer-Centric Change in Customer Service

Registration

Live Webinar$99Register Now