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Essential Email Skills for Customer Service Professionals

Live Webinar
September 16, 2022
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
0 hour 30 minutes
Live Webinar$49Register Now
The Only Two Categories of Customer Service Emails You’ll Ever Send
  • Identify the Email’s Destination Point From the Customer’s Perspective
  • Understand What Constitutes an Action-Oriented Email in the Customer Service Arena
  • Understand What Constitutes an Information-Only Email in the Customer Service Arena
The Top Seven Credibility-Robbing Mistakes We Make With Customer Service Emails-and How to Avoid Them
  • Answer Commonly Asked Questions About When-and If-You Should Use Acronyms, Jargon, and Even Emojis
  • Never Forget an Attachment Again!
  • Discover the Four-Step Approach to Composing a Thorough Email
The Importance of a Complete Email Subject Line-and How to Write One Consistently Every Time
  • Never Use a One-Word Subject Line Again
  • Adhere to the "Reason + Subject" Formula for Attractive Email Subject Lines That Get Opened and Read
  • Practice the Subject Line Formula With Two Sample Emails
How to Draft Customer Emails and Responses That Don’t Sound Canned
  • Use and Punctuate the Email Salutation Correctly
  • Write With a You-Focus Rather Than the Default I-Focus
  • Highlight the All-Important First Sentence
How to Make Sure Your Customer-Facing Emails Are Absolutely Error-Free With No Embarrassing Typos or Mistakes
  • Learn How to Proofread Emails to Catch Errors of Omission
  • Always Apply One Proofreading Best Practice Before Pressing Send
  • Practice Proofreading a Few Relevant Bloopers

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Live Webinar$49Register Now