Register Online - Add to Cart
Product ID: 408895
 
Credit & Course Provided by:

Preparing Your Customer Service Team for Multiple Calls and Customers

Live Webinar
April 15, 2021
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$99Register Now
Overall Management
  • Scheduling the Team Effectively
  • Provide Self-Service Resources
  • Offer a Callback Service
Improving Customer Experience
  • Minimize Hold Time
  • Virtual Phone Systems
  • Automated Receptionist
Customer Service Logistics
  • Workspace Considerations
  • Update Equipment (Headsets and Earpieces)
  • Phone System Tools
Customer Service Execution
  • Answer Quickly and Listen
  • Summarize the Call
  • Have a Follow-up Procedure

Registration

Live Webinar$99Register Now