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Sponsored by Lorman Education
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Product ID: 408839
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Walk in Your Customer's Shoes: Empathy Skills and Techniques

Live Webinar
July 20, 2021
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$99Register Now
Empathy vs. Sympathy
  • Understanding the Subtle Differences
  • When and How to Use Empathy vs. Sympathy
Increasing Emotional Intelligence
  • The Importance of Empathy
  • Empathizing With Strangers
  • Awareness vs. Involvement
Barriers to Empathy
  • Self-Awareness
  • Overcoming Obstacles
  • Emotional Intelligence
Increase Customer Service Satisfaction
  • Empathy in Action
  • Asking for Feedback
  • Taking Action


Live Webinar$99Register Now