Walk in Your Customer's Shoes: Empathy Skills and Techniques
Understand how to deliver exceptional customer service using empathy.
When we desire to increase customer satisfaction, we need to build trust with others by showing them that we know how they feel. We will discuss the difference between empathy and sympathy as well as when and how to use them to effectively to provide the customer with an excellent interaction with you and your organization.
This material will prepare you to increase your emotional intelligence so you can provide the empathy level required for each customer. We will provide various tools to use in understanding the importance of empathy, how to better understand your customers, and some barriers to empathy and how to overcome them.