Tips for Managing Customer Expectations
Gain a better understanding of how to build relationships by managing customer expectations.
In today’s world, customers are continually ‘up for grabs.’ This is because business’ think merely satisfying the customer is enough. In fact, statistics show if you are going to keep your customers returning, you must delight them at every point in their journey with you and your organizations. Our strategy is to help our clients become obsessed with happy customers. In this topic, Miki Mitrovich and Lori Champion of CCG Global Advisors will explain with their proven method ‘Extreme Customer Satisfaction.’ The method will produce a customer-centered organization that is more scalable, more agile, and more profitable. At the end of this topic, you will have clear tools to implement a foundation for new levels of customer centric performance.