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Credits

Sponsored by Lorman Education
Only registered attendee will receive continuing education credit.
Product ID: 407917
 
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Essential Phone Techniques for Customer Service

Live Webinar
November 10, 2020
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour 30 minutes
Live Webinar$99Register Now
Overview
  • Learning Objectives
  • Own Every Customer Interaction
Ready, Get Set, Go
  • Your Personal Lobby
  • Look Good to Yourself
  • Develop and Demonstrate a Can-Do Attitude
Tips to Achieve One Call Resolution
  • Identify Resources and Support Tools
  • Positive Words and Phrases
  • Identify Common Issues
What Does Your Customer Really Want?
  • Call Screening Techniques
  • Probing Techniques
  • Listening on Purpose
Handling Delicate Customer Interactions
  • Managing Your Personal Attributes
  • Complaint Call Behavioral Styles and Strategy
  • Sharing Unpleasant News

Registration

Live Webinar$99Register Now