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Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers

Live Webinar
November 12, 2020
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$99Register Now
Conceptions of Accountability
  • Transparency
  • Liability
  • Controllability
  • Responsibility
  • Responsiveness
  • Trust
Building an Environment of Trust
  • Focus on Solutions
  • Build Confidence
  • Demand Honesty
  • Foster Partnerships
  • Create Interdependent Teams
Accountability as Part of Organizational Culture
  • Defining Goals
  • Building Consensus on What Accountability Means
  • Accountability Consequences
  • Providing Development Opportunities
  • Accountability Wins and Failures
Aligning Customer Service With Accountability
  • Viewing the Customer Experience as a Whole
  • Being Accountable in Putting the Customer First
  • Anchoring Accountability by Sticking to Values and Principles
  • Aligning Your Teams Conceptions About Accountability
  • Showing Them How It's Done


Live Webinar$99Register Now