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Product ID: 406107
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How to Apologize the Right and Wrong Way

Live Webinar
September 15, 2021
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$99Register Now
What Makes an Effective Apology?
  • Taking Responsibility
  • Sincerity
  • Recognition of Wrongdoing
  • Apologizing for the Right Reasons
How to Offer an Apology
  • Acknowledge What You Did
  • Acknowledge the Impact
  • Work to Repair the Damage
  • Don't Make Excuses
To Apologize or Not to Apologize
  • Why Apologize
  • Why Not to Apologize
  • Roadblocks to Apologies
  • Keep It Simple; Don't Overdo It
Being on the Receiving End
  • Responding to an Apology
  • Exchange of Apologies
  • What Type of Apology Do You Want?
  • Why Request an Apology?


Live Webinar$99Register Now