Customer Service Fraud Detection and Prevention
Gain an understanding of the characteristics of customer service fraud in the workplace and what you can do to mitigate against it.
The global pandemic changed the way we do business and interact with our customers in today’s landscape. With more and more corporations either outsourcing their customer service function to a third party or moving the function altogether off-shore, the environment for fraud schemes is ever evolving. This topic will help the professionals responsible for corporate compliance have a better understanding of the common fraud schemes in the customer service space and provide insights into identifying common red flags.