Harness the Power of Analytics to Improve Customer Satisfaction

Introduction and Overview of Analytics Relating to Customer Experience and Customer Behaviors

Specific Ways to Analyze Data to Better Understand the Customer Experience

Specific Analytics Tools and Data Points Used to Spot Systemic Issues and Friction Points

Review Collection and the Importance of Both Positive and Negative Customer Feedback for Optimizing the Customer Experience

Solutions for Optimizing the Customer Experience Based on Discoveries From Analytics