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Sponsored by Lorman Education
Only registered attendee will receive continuing education credit.
Product ID: 406096
 
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Keys to Building Trust With Your Customers

Live Webinar
April 6, 2021
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$99Register Now
Trust - the Foundation of Any Successful Relationship
  • Trust, Loyalty and Long-Term Sustainable Success
  • A Point of Differentiation and Competitive Advantage
Effective Communication - the Pathway to Trust and Success
  • Emotional Intelligence, Trust and Communication
  • The Multi-Generational Workplace
Behavioral Style Dynamics
  • Foundation to Effective Communication
  • Our Emotional Triggers and Responses
Discovery and Alignment – the Solution Provider
  • Consultant vs. Vendor
  • Solutions vs. Commodities: Value vs. Price
Discovery – Uncover Customer Needs
  • Discovery Buckets
  • Questioning and Listening Skills
Alignment – Helping Customers Sleep at Night
  • Solution Alignment
  • Attributes and Solutions
Tips and Insights in Establishing Trust
  • 3-Fs
  • 3-Rs
Key Takeaways and Learnings
  • Next Steps

Registration

Live Webinar$99Register Now