Customer Service Live Webinars

Underperforming Sales Rep? Fact and Fiction on Creating a Fix

Understand the difference between knowing if a rep is able to grow and knowing when to cut your losses.

The world of selling is an illustrious career that requires the right person with the proper skills, and most importantly, the ability to produce results. Everyone might be able to sell, but can...

Preparing Your Customer Service Team for Multiple Calls and Customers

Implement various techniques and solutions that will create a more successful interaction with team members and customers.

When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new business environment. Service departments experienced a...

Keys to Building Trust With Your Customers

Gain a true competitive advantage and create a relationship of trust with your customers.

In our fast-paced, high-tech, ever-evolving world, the speed of change and decision-making is getting faster, the level of competition fiercer, and adversity and ambiguity is striking harder than ever. As this...

How to Deal Effectively With the Influencer

Learn how to build relationships and connect people to new products, services, and ideas.

Today’s selling professional needs to discover how to develop community. In 2008, author Seth Godin wrote a book entitled “Tribes: We Need You to Lead Us,” whereby he asserts that individuals can formulate...

How to Say "No" to a Customer and Keep Them Coming Back

Learn how to say no, professionally, compassionately, and with clarity.

In today’s world, where customers are accustomed to being the center of the universe, receiving custom solutions, and having everything their way, it’s harder than ever to say ‘no’ without a range of repercussions. And...

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high-quality customer service over the phone.

Did you know you are limited to about 40 percent of your ability to get a message across over the telephone? Your customers don’t have the benefit of a nice, firm handshake; they can’t see a smile or how well...