Customer Service Live Webinars

Communicating With Consistency and Accuracy

Understand key styles of communication and the factors affecting them.

The single most critical resource your organization can leverage and the thing most employees claim their employers FAIL at is ... COMMUNICATING! Why is such a simple yet tremendously effective tool NOT being leveraged most effectively...

Key Components of Testimonials Within Sales

Learn how creating stories of success can enable your potential customers to understand and believe in the value you create for them.

Sales is rooted in your ability to help your customers solve their problems. Nearly all organizations face the challenge of engaging with potential new customers or...

Pitch Less, Probe More: Learning to Ask Questions That Sell

Learn how to craft questions that ignite emotions, discover motivations and get customers to act.

Chances are you already have a handful of go-to questions you ask customers during a sales call. Maybe you recognize a few of these: do you have a budget?; when are you looking to make a change?; who...

Harness the Power of Analytics to Improve Customer Satisfaction

Use analytics and other customer feedback resources to better understand your organization’s customer experience.

Data can be a powerful resource for understanding your customers’ experience both online and offline. But which data points matter most, and what can we decipher from the analytics...

Top Motivators for Customer Service Professionals

Learn how best to keep your customer service team staff for the long term and motivate them to perform well.

Most organizations disincentivize their employees who are responsible for delivering customer care. The management team creates toxic workplace environments; they don’t hire/recruit the...