Customer Service Live Webinars

Moving Beyond the Gatekeeper

Learn proven strategies to get past the gatekeeper and reach the decision maker.

A weak activity pipeline makes the salesperson a lamb. Conversely, a strong, active pipeline makes the salesperson a lion. Inconsistency with respect to getting meetings with the right people has a direct negative impact...

How to Offer Your Customers an Effortless Experience

Learn how to create a customer journey map from the view of the customer.

The future of the customer experience will be built on increasing transparency for customers and the organizations that serve them. To achieve this, companies must identify friction points from the customer’s perspective...

How to Deal Effectively With the Influencer

Learn how to build relationships and connect people to new products, services, and ideas.

Selling is one of the best professions in the world. There is the freedom of unlimited income, freedom of networking, and the opportunity to learn about an overwhelming number of businesses. Like any business...