Customer Service Live Webinars

7 Ways to Triple ROI on Cold Emails

Learn how to warm up your cold emails to generate more revenue and crush your sales quotas.

Selling today is more difficult than ever. Between the amount of available data through the internet and excessive use of mobile and teleconference technology, prospects are difficult to reach. Many selling...

Handling Multiple Calls and Customers With Ease

Increase customer service satisfaction while maintaining a balance of pride and effectiveness.

When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new business environment. Service departments experienced a surge of customers demanding...

Upsell and Cross-Sell Strategies That Work

Learn strategies for effective cross-selling and upselling to earn more revenue from existing customers.

Your customers have many needs – that they know about and that they’ve yet to discover: immediate problems and future needs. Luckily, you have solutions for each. Your key: the ability to...

How to Apologize the Right and Wrong Way

Learn tips for offering an effective apology and the importance of providing a sincere acknowledgement.

Giving and receiving an apology is one of the pinnacles of communications that bind human relationships. When you mess up; you accept responsibility. Knowing how to apologize, and when, can help...