Customer Service Live Webinars

Tips for Managing Customer Expectations

Gain a better understanding of how to build relationships by managing customer expectations.

In today’s world, customers are continually ‘up for grabs.’ This is because business’ think merely satisfying the customer is enough. In fact, statistics show if you are going to keep your customers...

Common Customer Service Legal Issues

Understand common issues that frequently arise in interacting with customers and how to avoid legal complications.

A customer service team is the face of the company and often the first point of contact with a customer. An effective customer service team recognizes and addresses potential issues...