Customer Service Live Webinars

Common Reasons Good People Provide Bad Service

Learn the steps you can take to identify and turn around bad customer service before it is too late.

Many organizations don’t realize they have a bad reputation in customer service until it is too late to turn it around. In this day and age, it doesn’t take much for a company to lose business...

Customer Service Fraud Detection and Prevention

Gain an understanding of the characteristics of customer service fraud in the workplace and what you can do to mitigate against it.

The global pandemic changed the way we do business and interact with our customers in today’s landscape. With more and more corporations either outsourcing their customer...