Customer Service Live Webinars

Utilizing Formulas in Microsoft® Excel®

Learn how to unlock powerful Excel® formulas and features.

This course provides a keen understanding of creating formulas and using the built-in functions for analysis and effective spreadsheet results. Expand your analytical capabilities and add a whole new level of depth and analysis to your worksheets.
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Making Sales Using Voicemail: It Can Be Done

Learn the secret to leaving successful voicemails that guarantee callbacks and boost sales.

What is the most cost-effective tool to create sales – the phone! With the advent of voicemail technology, the phone is an even more powerful tool. Yet, salespeople tend to continue to be wary of the phone.
If...

Tips for Managing Customer Expectations

Gain a better understanding of how to build relationships by managing customer expectations.

Recently, I was in a business-to-business (B2B) sales training meeting, and the facilitator asked the group, ‘when you think about sales, what are you trying to get better at?’ 95% of the class answered...