Customer Service Live Webinars

Phone Selling Success Strategies

Learn phone selling strategies that work and will help you meet your sales quota and revenue goals.

Sales is a numbers game. The numbers that count are NOT the number of sales calls you make on the phone, but the number of sales calls you make where you make a REAL connection with a person who has...

How to Successfully Interview, Hire and Retain Your Next CSRs

Learn the questions you need to ask and the answers you need to hear when hiring your next successful CSR.

Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only about 10%. Studies have also shown that people are more likely to pay...

Dealing With Difficult Customers

Learn how to diminish customer issues and create a happier, more rewarding customer culture.

There are times when customers seem exceedingly unreasonable in their requests. They become angry and hostile, even disrespectful. Yet, cooler heads prevail and more importantly, customers are the reason...

Walk in Your Customer's Shoes: Empathy Skills and Techniques

Understand how to deliver exceptional customer service using empathy.

When we desire to increase customer satisfaction, we need to build trust with others by showing them that we know how they feel. We will discuss the difference between empathy and sympathy as well as when and how to use them to...

Win-Back Strategies for Unsatisfied Customers

Discover how to alter the customer’s long-term perception and buying behavior.

An unsatisfied customer is an opportunity waiting to happen. While loyal customers are the most profitable, turning an unsatisfied customer into a loyal one is most rewarding. This topic will explain the how-tos of developing...

7 Ways to Triple ROI on Cold Emails

Learn how to warm up your cold emails to generate more revenue and crush your sales quotas.

Selling today is more difficult than ever. Between the amount of available data through the internet and excessive use of mobile and teleconference technology, prospects are difficult to reach. Many selling...