Customer Service Live Webinars

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.

Having trouble implementing new systems for customer service? Are your good ideas being shot down? Building advocates within your organization is a critical...

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high quality customer service over the phone.

Did you know you are limited to about 40 percent of your ability to get a message across over the telephone? Your customers don’t have the benefit of a nice firm handshake; they can’t see a smile or how well you’re...

Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers

Holding yourself and your employees accountable is necessary when it comes to serving customers.

Accountability in the workplace is something every company wants to have because it’s known to have a clear link to higher work performance. It also results in improved competency, commitment, moral...

How to Get Back on Track After a Sales Slump

Learn how to get out of a sales slump and get back on track with these valuable and helpful techniques.

Every salesperson will have a sales slump in their career. Yet most do not really know what to do about it. Most managers are enforcers, not teachers, so they do not know what to say when a salesperson...