Communicating with Consistency and Accuracy in Customer Service
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Is your communication burning your time, energy, and fanning the flames of frustration?
While you can't control others, you contribute to clear communication concentrated on results when you understand key styles of communication and the factors affecting communication. This recording is intended to provide a better understanding of communication with customers (and colleagues) using consistent and accurate messaging. Success and profits are won or lost with communication. The ability to play to your strengths and analyze others is critical to your future and the future of your organization.This topic is broken up into 8 developmental skill segments to enhance your communication.
Jeffrey K. Hansler, Oxford Company
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