Damage Control: How to Recover From a Customer Service Catastrophe
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Learn effective strategies to bounce back from a customer service disaster while maintaining customer loyalty.When it comes down to it customer service is all about integrity, professionalism and trust. Once a deal has been lost and things have gone awry your staff needs to determine how to quickly and efficiently win back the trust lost. You will learn how to maintain the professional trust and credibility so that you and your client can leave with both sides intact.
Drew Stevens, Ph.D., Stevens Consulting Group
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