Techniques for Handling Challenging CustomersMarch 13, 2012 — 1,289 views
The age old saying is that the customer is always right - but what about challenging customers? In just about every industry, dealing with clients is a part of the job description. If you are in retail or sales, the job is all about working with customers and ensuring they are happy with your business.
One of the most important things to remember when you are dealing with a difficult customer is that all customers are different. A good sales person understands this and can modify his or her behavior to suit the individual needs of each client.
You can go about doing this by having two things - empathy and respect. Remember a time you were feeling frustrated with an airline that delayed your travel plans, or a restaurant that gave you the wrong order. Putting yourself in their shoes will motivate you to correct the situation. Furthermore, if the customer is angry or being rude, remain respectful and professional no matter what.
The bottom line is that the customer is paying for a product or service and expects to receive it according to their specific demands. Therefore, practice patience as an employee and make sure whatever needs to be done to make your customer relations right is completed.