Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

March 13, 2012 – 1,215 views
The age old saying is that the customer is always right - but what about challenging customers? Full Story 
March 6, 2012 – 1,172 views
Keith Fiveson
You would love to deliver a WOW brand experience that makes your customers feel wonderful each time, every time. But, to deliver truly outstanding customer experiences, you need to know what your customers really want and if you are succeeding in giving it to them. To do so, you need to listen to the voice of your customers at every level of their brand experience. Full Story 
February 28, 2012 – 1,224 views
Nathan Gerrard
Any organisation that is serious about delivering excellent customer service should consider adopting a standardised approach to communicate to and train staff in customer service excellence. Full Story 
February 21, 2012 – 1,653 views
Ron Kaufman
What makes a company successful over the long, long term? What characterizes the service relationship between companies and customers who do business together for decades, even generations? Full Story 
February 14, 2012 – 1,237 views
Anne M Obarski
I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is a lot more to it that skulking around in a trench coat and spy glass! Full Story 
February 7, 2012 – 1,141 views
Sabrina Gage
As we all realized, market is becoming a customer-oriented one, and customer service is one of the most important factors in determining enterprises' success. How to improve customer service is a hot topic to research in. Nowadays, with the development of information technology, more and more service is provided through Internet. In e-commerce era, live chat customer service support is preferred to provide assistance for their customers. Full Story 
January 31, 2012 – 1,167 views
Shep Hyken CSP, CPAE
As a professional speaker, I have had the opportunity to address hundreds of clients in many different types of audiences about customer service. Most clients understand that customer service has evolved and is an important philosophy for a business. It is not simply the "complaint department," but an important mindset for employees and management. Full Story 
January 24, 2012 – 1,281 views
Rick Conlow - WCW Partners
Who hasn't been served by a crabby customer service representative lately? It's almost as if we expect lousy service and so we do little about it. Research shows that 82% of the reasons customers leave is because of discourteous rude employees and the inept handling of problems. What can a company do to begin to change this? Full Story