Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

May 30, 2012 – 1,610 views
Customer Service Training Resource
Most companies are consistently trying to improve operations and customer service. Full Story 
May 14, 2012 – 1,512 views
Brian Backer - Polaris Marketing Research
The success of such customer service recovery efforts is determined by the individual's expectations and perceptions of the organization. Two key elements impact any effort to restore customer satisfaction: the strength of customer relationships and the severity of service failure. Full Story 
May 11, 2012 – 1,208 views
Customer Service Training Resource
Media Bistro reports that there are over 206 million users on Facebook alone -- a number that adds up to more than seventy percent of everyone on the Internet. Businesses that don't try to tap into this trend are missing out. However, customer service professionals who are used to dealing with customers face-to-face or on the phone may have difficulty understanding how to interact with customers using Social Media. Full Story 
May 8, 2012 – 2,468 views
How do you overcome a language barrier in the workplace? Full Story 
April 16, 2012 – 1,366 views
Businesses survive on two principles: providing a quality product and excellent customer service. The latter is a premier component of a company's overall success. Full Story 
April 11, 2012 – 1,208 views
As soon as someone walks in the room, it is human nature to start measuring them and making assumptions based on their appearance, mannerisms and body language. Full Story 
March 30, 2012 – 1,310 views
Upselling is a sales technique used to increase sales through explaining to clients why they need additional services or products. Full Story 
March 20, 2012 – 1,387 views
Net Promoter Surveys or NPS are used in customer service call centers for the purpose of measuring the perception of customers towards the company as well as its products/services. These surveys also help to transform the current customer base of businesses into business promoters. NPS serves as a handy tool for understanding what the customers prefer about the products and services and what they do not like. The feedback of the business' current customers can be used for enhancing the operational practices of the businesses as well as the agents. Full Story