Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

October 4, 2011 – 1,221 views
Belinda Summers
One of the services offered by inbound call centers is answering service. Before, telephone has been the primary and only medium used to respond to inbound calls from customers. From automation, it evolved into a live answering service, satisfying more customers because of its personal touch. With the developments in technology and the rapid importance of the Internet, answering service has penetrated the world wide web. Web pages of companies can now utilize online chatting as another avenue to expand answering services. With this, live chat support has been created and continuously responding to inquiries and orders from Internet browsers. Full Story 
September 27, 2011 – 1,505 views
Chris Haycox - Metrofax
Many businesses like to advertise that they have excellent customer service or top service records, but what does this really mean? More importantly what does this mean for customers? With so many businesses promising to be the best and have excellent service levels, customers are a little wary. They don't just want to hear about how wonderful your company is; they want to see actual service delivery. So how do you go about implementing a customer service plan that really works? Here are some tips to help guide you through the process. Full Story 
September 20, 2011 – 1,518 views
Karl Walinskas - Smart Company Growth
If you're like me, you make a study out of the customer service you receive on a daily basis. You study it, analyze what's happening, and try and learn from the good, and especially the bad. You see, poor service allows us to say to ourselves, "Wow! I'll never do that with my business." The best part is that some of the time, that statement turns out to be true. Full Story