Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

January 17, 2012 – 1,419 views
Elizabeth L. Robinson
Do you work for a call answering service? It can be very rewarding - if you have the right techniques to help your callers. As a virtual receptionist, you get to talk to people from all walks of life, from all over the country. So how do the best small business answering service employees create connections, help callers feel heard, and make their days a bit brighter? Full Story 
January 10, 2012 – 1,326 views
Fayle Lantz
Often leadership problems are disguised as customer service problems. Full Story 
December 20, 2011 – 1,368 views
Gregg Hall
When it comes to call center support for customers, there are dual benefits seen for both the consumer and the company. There is a great need for the answering of questions or need for the necessary walkthrough in regards to a service or product that could occur at any hour of the day. This is when the call center for customer support becomes a much needed tool for all of the everyday, unexpected questions that may arise. Today, call centers handle a high volume of calls and depending on the ease and helpfulness of service, a customer will feel comfortable coming back to use these services. Full Story 
December 6, 2011 – 1,803 views
Harry Pearce
Mystery shopping seems to be a growing practice around the world as businesses try to monitor their customer service. By stepping into the shoes of their customer, they can gain perspective. This practice allows the business to understand how a customer may view their business and how they are treated by their employees. This often leads to improvements being made and problems being addressed. Full Story 
November 22, 2011 – 1,962 views
Nancy Friedman
Sometimes, customer service that is perceived as rude is not intentional and often is the result of absent-mindedness or carelessness on behalf of an employee. Either way, bad customer service can translate into lower sales and lost business. Full Story 
November 8, 2011 – 1,486 views
Mark Hunter
At one time or another, we have all encountered an employee who would clearly rather be anywhere than at the store serving customers. It is unfortunate because there are few professions where a person has a chance to make a bigger impression on someone than in retail. Every day, a retail salesperson encounters customers from a wide variety of backgrounds with an equally wide variety of expectations and needs. The interaction that takes place says a lot about the individual clerk, as well as the retail store. Even if the store has a good reputation, the experience will be lost if the salesperson does not handle the customer with a spirit of service. Full Story 
October 25, 2011 – 1,390 views
Sheila Murray Bethel
Remember the expression, "People don't care how much you know until they know how much you care." They want to know if you are willing to give of yourself, to serve their needs and wants. Full Story 
October 11, 2011 – 1,632 views
T. Scott Gross
Positively Outrageous Service is my name for customer service that is surprising and involving. A step beyond good service, Positively Outrageous Service makes the customer say "Wow!" Full Story